FAQ
The COOP is a membership co-operative where we share access to people and skills none of us could justify hiring alone.
The COOP is for IT service businesses who:
- Do ∼ $500k - $2m in revenue
- Do IT services (if you're in, cyber, MSP, vCIO, break-fix, projects)
- Feel overwhelmed juggling everything
- Need specialist support yet don't want to hire or outsource
- Want capacity and accountability to improve performance
Is this outsourcing or offshoring?
No.
This is shared capability, not outsourcing.
You stay fully in control of your clients, team and delivery.
The COOP simply gives you access to support that would be too expensive or inefficient to hire full-time.
Is this consulting or coaching?
No. This is a business engine:
You handle your clients, your stack and for now your ISO, compliance and other elements until we have enough members to do all that stuff.
How much time does this take from me?
Less than you think — and far less than doing it alone.
The COOP is designed to reduce noise and decision fatigue, not add meetings.
Most members spend a small amount of focused time and gain back significantly more in clarity, execution, and momentum.
Do I lose autonomy over my business?
No.
You are always in control and decision-maker. Your membership gives you greater access and capacity.
Is there a minimum commitment?
No long-term contracts.
We offer a 30-day guarantee — if it’s not for you, you can leave and receive a full refund.
Our expectation is that most members not only recover but actually surpass from the start.
What about confidentiality?
Confidentiality is fundamental.
All members agree to a shared trust and integrity framework.
What’s discussed within the COOP stays within the COOP.
This is what allows honest conversations and real progress.
What if I don’t fully engage?
Like any cooperative model, the value correlates with participation.
That said, the COOP is designed to meet you where you are — even if things are messy, busy, or unclear.
If your business is chaotic, that’s often exactly when the COOP is most useful.
How many members will there be?
The COOP is intentionally constrained.
We prioritise quality, trust, and effectiveness over scale.
Membership growth is paced to ensure outcomes don’t dilute.
The COOP is intentionally structured so you don’t need a sales conversation to proceed.
Membership is risk-free, onboarding starts immediately, and the real conversations begin once you’re inside.
How do I call on the guarantee?
You let us know. Best way is email and we'll action immediately. Fundamental brand promise!
