At first The COOP's focus is on the following deliverables:

- Someone who will update your clients documentation (IT Glue)

- A reporting analyst, measuring & reporting,  things like - capacity vs headcount,

- Help tightening up your sales cycle.

- Everyone can use some sales training, whether its a refresher or basic skill building.

- QA coordinator - someone who is checking ticket quality.

And so much more we can do with member support.

From day 1 through to 90+ days - what does it look like.

Benchmarking your business is the first step. Together we'll document what makes your business unique. 
As we go along, there will be a list of strategic things you want to get done. We use this list to work out what your business needs right now. 
For example; let's say you want to get operations procedures into a form the team can read and learn from - the membership will enable this. 

During this process, you're building up business capabilities. Getting organised, reporting on more metrics, getting your branding and marketing together, improving quality through QA and more.

You get a dedicated Member Success Coordinator who manages tasks and people for you.

Work is managed and updated out of your system. 

1. Single point of contact (success coordinator)

2. Your existing ticketing system (CW, Halo, slack etc)

3. Weekly Pulse (accountability) + reviewing and setting priorities

Some functions such as marketing are ongoing, the pulse updates are the reporting + accountability mechanics of the COOP.